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I'm wondering if the issue isn't in his use of the printer driver software. No matter what software you print out of (Paint Shop Pro, whatever) you get a screen from your printer driver. On all of the HP printer screens, if you look sort of bottom rightish or straight down (hard to describe) you can see something that says "fit to page" on a drop down button. Click the button and you can get 100% or whatever. There are variants but that is the idea.
I imagine that the other printer brands must have something similar.
[hint] if you want to get the nicest color, sometimes you need to go a screen or more into things (like, "options" or something) and change your paper from "default" to "bright white" and your print quality from "normal" to "best". Things can look much better that way.
Much luck!
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