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jrw52 - Fentens is a reputable shop, but their customer service, certainly in relation to orders from South Africa placed with their German operation is incredibly poor.
In my case, they never answered e-mails either. so you are not alone!
They also persist in shipping using their national carrier's courier service who are totally and utterly useless on this side of the world. Whether they are better on your side may be debatable.
Both the last two (large) orders I placed were lost.
I managed to recover one, thanks to the help of a 3rd party! The other one was never found and I remain out of pocket to the tune of nearly 100.00 USD.
Assuming you are dealing with Germany, as they used to courier ship (or used to when I placed orders) 4 weeks is too long. If they have shipped via courier, you need to get proactive quickly and contact the couriers direct and put pressure on them.
Good luck!
PS There are lots of other suppliers offering the same products, good shipping and excellent service and communication, so if you are not sorted out there are alternatives!
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The SD40 is 55 now!
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