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Hi guys,
Rick just brought this to my attention. Thanks, Rick!
Jrw52, please contact me via pm and let me know your name. I'll check what happened to your order.
Kevin, could you touch base with me, too, please? I wonder why there are problems with emails. I would like to check what's happening there.
I'll check what's happening in Germany as soon as they're up and working again. Will be a few hours.
We ship with DHL from Germany. That works very well all over Europe, Asia and Oceania. I'm sorry to hear it doesn't work so well with the US and SA. We'll investigate this and find another delivery option.
Even though I'm not dealing with daily operations within our German operation, please don't hesitate to contact me. I'll help wherever I can.
Cheers, Ben
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