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Printing is highly affected by the paper you print on.
Try other types of surfaces before you assume anything.
There are also other settings to change print quality and colour vibrancy.
Did you test those?
Did you install and use the Brother print controls?
Are you printing RGB colours or CMYK? from what source?
Did you try calibration and colour tests to check things?
Maybe the print heads are dirty, or maybe damaged.
Honestly, you should run a few colour tests and then send the results to Brother.
I dealt with their tech support and got amazing feedback.
If theres a problem with the printer, they might help you out.
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