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I had a similar issue with my external backup, and I hope the solution to your problem is as simple -- a power switch on the plug! Stupid place for a switch.
If it is firmly plugged in, it should at least recognize the device, even if it cannot read files. This may be a job for ... Tech Support
I sometimes think companies design things in such a way to keep their IT people busy
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A fine is a tax when you do wrong.
A tax is a fine when you do well.
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