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Jerry - Dont give up. Keep thinking of angles and see what develops.
I had a run-in with a major software developer and refused to give up. To cut a long story short and without going into details, they upgraded odd items which would not work on my machine and they refused to support me. As they would not publish a warning for potential customers of the possibilities of this happening I decided to take them on. Eventually a lawyer in the UK represented me free of charge, and I got a refund of the base packages and all DLC I had bought over the last few years.
I know this is not the same as your situation, but the point is I faced a situation where everyone said "impossible" and "you will never get resolution.
Just persevere and you may be surprised at what develops.
I am trying to think of a couple approaches further you could try. Have thought of one. Will see if I come up with any more and we can then maybe have a call and discuss
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The SD40 is 55 now!
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