i can only think of a few things that you can do to fix this. are you using the correct reg marks? if using Silhouette Studio you need to select the "TYPE 2" for the SD. also have you tried more lights. i know it sounds funny but i have a desk lamp pointed into my machine so it will see the marks better. is the sensor functioning, do you see the red light when the machine tries to read the reg marks? have you tried rotating the sheet?
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