#21
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Sorry but I think you are making things much harder for yourself than you need to. The model is sold and was described as having instructions in a language other than English. Save your worrying for serious matters and put this behind you if you want any kind of peace.
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#22
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#23
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In my opinion written instructions in any language are useless.
If there are good graphics, sketches, photos and experience, then you can build models. So no English instructions should not be a reason to reject a model. Anyhow, keep on building!!!!!!!!!!!!!!!!! Isaac
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My gallery [http://www.papermodelers.com/gallery...v-r-6&cat=500] Recent buildsMeteor F1, Meteor F8, Mig-Ye8, NA Sabre, A-4E Skyhawk,Mig-15 red, Mig-17 repaint |
#24
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I'm building the Digital Navy Oslyabya right now, and the printed directions are more confusing that clear. I literally have to read some sections several times to get the actual meaning of the writers sentences The diagrams are great in that respect. |
#25
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Pictures+drawings are more useful for me.Digital renders are even better but nothing beats line of pictures from actual build like Yoav usually does. |
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#26
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You may be right. You also need to consider the long view.
The customer may have figured out the kit is too complex/ difficult for them & is hanging their hat on the "no English instructions" issue. No matter what you say, they want their money back. I would be inclined too let the customer return the kit, they paying return shipping & give him his money back. This is based on the kit still being in a saleable condition. If it's been started or chopped up, they own it. In the long run, I would not want to deal with negative feedback & its effect on my business. |
#27
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Surely returning a sold item relies on there being a reason for such action,faulty, missing instructions etc. There are no such grounds as the instructions were described as not English language. If you give in to such action you may as well just give your stock away free, gratis. Is THAT what you want to be known for?
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