#11
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Darwin,
I assume you ordered this kit online? I couldn't resist the 1/32 Ilya Murometz but although the transaction seemed to go through Paypal OK, no links to the download have turned up - did yours arrive automatically or did you have to do something else to egt the kit post-transaction? Simon |
#12
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I think a download link was sent via email, but can't remember for sure. It never hurts to contact the vendor and ask.
__________________
It's not good to have too much order. Without some chaos, there is no room for new things to grow. |
#13
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Thanks - I have done that also but while waiting for a response, thoguht I might check just to see if perhaps I had missed something that I had to do...
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#14
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Simon,
Don't feel alone. I ordered the DR1 yesterday and didn't receive an e-mailed link either. Hopefully we won't have to wait too long. |
#15
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I received the DR1 just a few minutes ago. You're right Darwin, definately worth the price of admission..
Last edited by zot; 06-12-2009 at 12:39 PM. Reason: Deleted unnecessary content |
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#16
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I am glad you got yours zot, however mine seems to be in limbo, Horus, how about clarification on how your site works, according to your instructions when I pay w/credit card, download is within the hour, you do however say can take up to 24 hours. I understand the time delay, but after the 24 hours, I should have!
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#17
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Try contacting Marcus at the editor@ email address on the website. As I was typing the earlier post, he wrote me to explain that he had been away for a few days and came back to find that the automated system wasn't working properly. Hopefully he'll get everything cleared up.
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#18
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Hi guys,
I'm sad to hear that some of you have had problems getting your kits. When the kit purchase process goes smoothly then kits can be served out within a few seconds of a verified sale, theoretically at least. Basically the process goes like this: 1. the Paperwarbirds.com server contacts the payment provider's server over a secure encrypted line and says something like "Hey, Paypal server! I got this order from John Doe for a bunch of stuff for this amount of money. Is he good for it?" 2. Payment providers server says to Paperwarbirds.com server "hang on while I check out John Doe's credentials." 3 "OK" says Paperwarbirds server and waits for the credit card or paypal verification. 4. If the transaction is authorized the the payment server does a few things all at once. It debits the customers account and credits ours, or puts the money in a suspense account. It then sends out a message to the Paperwarbirds.com server and says "Hey Paperwarbirds.com server, wake up! John Doe is good for the cash, I'll transfer the money, then you send him the access codes and download links". 5. The paperwarbirds server hears the payment provider server and provided the customer hits the "return to Paperwarbirds.com link then our server sends out a web page to the active browser session with the appropriate downlaod and access code information. 6. sometimes people's use the back button instead of the "return to Paperwarbirds.com link. To cater for this Backup plan 1, sends the customer an email with identical information using a template and script. This can be delayed by server load or other "network issues" by an hour or two. 7. Sometimes the server communication gets to the point where money changes hands, but the automatic systems fail for some reason or other. In such cases I act as catcher for any orders not processed automatically by the shopping cart software and manually matche paypal or credit card receipts with transaction numbers, shop invoices and manually transfer any customer information within the shopping cart or if necessary using other distribution methods. This has worked well for the majority of sales, until this week. I have had a series of technical issues to resolve with servers, websites, hosting services, backups and other stuff after the web hosting service we use for Paperwarbirds.com performed a planned upgrade on our account and moved all our site, models included to a new load balanced server cluster. It's a difficult job to move a website, all its databases and other settings at the best of times and unfortunately some of the finer points setting the call back URLS for the credit card processing company and paypal got unset, causing the shop robots to know only that a bunch of kits had been ordered, monies had been paid to us , but not to whom the kits should be served out. Several customers were affected with a long wait. I compounded the issue by forgetting to shut the shop while I took the kids away for a couple of days, so I wasn't around to play catcher for the shop robots. I apologize for this delay, and I am in the process of contacting all the folks affected to offer them a kit on the house. |
#19
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Just a note to let all know that Horus did just as he said, corrected the problem, received two of the most detailed kits I have downloaded of AC and just as he said, a free kit to boot. :DRick
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#20
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Quote:
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